Frequently Asked Questions (FAQ)
We try to keep all our products on stock. If not, products are built-to-order. If built to order, standard delivery times vary from 6-8 weeks for flight controls , 10-12 weeks for seats and 6-7 months for trainers.
All prices are only valid for non-commercial use. Please contact us for commercial and reseller prices as well as for additional commercial services.
We ship worldwide with DHL and UPS. Contact us for shipping rates. If shipping rates change during the production time we might need to adapt costs as well. It is also possible to pick-up parts at our production place in Warstein, Germany. Customers are obliged to check delivery concerning any transport damage within 24 hours after receiving. Issues reported later might not be accepted as transport damage. All issues will need to be documented by pictures and reported via our eMail (firstname.lastname@example.org)
In case of new customers and greater amounts we request a pre-payment of 50 % of the whole order sum. Final payment needs to be completed on delivery readiness. You can pay via bank transfer or via PayPal (+4.5 % payment fee)
In case you have any questions or issues with one of our products after buying you shall use our eMail (email@example.com) to contact us. This allows us to help you most efficiently. Support is provided in English language only.
We provide 12 months warranty. In case of warranty we will send replacement parts usually within 30 days at our costs. Customer to replace and return parts at its expense. Issues are mandatory to be reported and maintained via our eMail (firstname.lastname@example.org). Warranty does not occur if a failure is caused by transport damage, mishandling during installation or maintenance or violent or overly intensive use.
In general we do not accept any returns. In case you need to change your order please contact us as soon as possible.